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Returns & exchanges

Unhappy with your items? Our products can be returned or exchanged within 45 days of purchase. Final sale items, Thinx “merch”, and gift cards are nonrefundable.

Which are you looking to do?

Exchange for different color/size

Customers in the United States:

  1. Put in your order number and zip code and select “Start a return or exchange”
  2. Click the item you want to exchange for a new size or color and choose ‘exchange’
  3. Select what size and color you want
  4. Tell us why you’d like to exchange and continue with the exchange
  5. We’ll ship you the item!

Customers outside the United States:

  1. Contact customer service with your order number, shipping address, and exchange details (size/style/color/absorbency of equal or lesser value).
  2. We'll create a new order for you.
  3. You'll receive a new order confirmation and shipping notification with tracking details.
  4. Keep the original pair, give them to a friend, or donate to a local women's shelter.
  5. Enjoy your new undies!

Exchange for different style

Customers in the United States:

  1. Put in your order number and zip code and select “start a return or exchange”
  2. Click the item you want to exchange for new style and choose ‘exchange’
  3. Scroll down to “Looking to exchange for a different style?”
  4. Tell us why you’d like to exchange and continue with the exchange
  5. At the end, select “Shop now” to choose which style you’d like to exchange for

Customers outside the United States:

  1. Contact customer service with your order number, shipping address, and exchange details (size/style/color/absorbency of equal or lesser value).
  2. We'll create a new order for you.
  3. You'll receive a new order confirmation and shipping notification with tracking details.
  4. Keep the original pair, give them to a friend, or donate to a local women's shelter.
  5. Enjoy your new undies!

Refund for digital gift card

Available only to customers in the United States:

  1. Put in your order number and zip code and select “start a return or exchange”
  2. Click the item you want a refund for and choose ‘return’
  3. Tell us why you’d like a refund and continue with the return
  4. At the end, select “No, thanks” and choose store credit

Refund to original payment method

Customers in and outside the United States:

  1. Put in your order number and zip code and select “start a return or exchange”
  2. Click the item you want a refund for and choose ‘return’
  3. Tell us why you’d like a refund and continue with the return
  4. At the end, select “No thanks” and choose to get a refund back to your original payment method.
start a return or exchange

FAQ